Troubleshooting AI apps

If the Buzzmark page says This link can't connect an app, the app sent an incomplete or unknown sign-in request. Remove Buzzmark in the app, add it again, and start the sign-in from the app.

If you're sent to choose a plan or finish setting up first, the Buzzmark page comes back once that's done. If it says your session ran out, log in again and it returns.

If the app still asks you to sign in after Allow, start the sign-in again from the app: each one from the Buzzmark page works once, within 10 minutes. The page names the account it connects. To connect a different Buzzmark account, log out of Buzzmark in that browser first.

When the app says to sign in to Buzzmark again, its access has ended. It was disconnected on the AI apps page, went unused past its sign-in time, or its person was removed from the organization. Sign in again from the app.

• Check the header. It reads Authorization: Bearer followed by the key, and every Buzzmark key starts with bzk_.
• Find the key on the AI apps page under API keys, by its name and the 4 characters it ends with. If it isn't there, it was revoked: make a new one.
• A key stops when the person who made it is removed from the organization or their seat is locked.
• If the answer says the account has no active plan, choose a plan in Buzzmark. See Billing.

Buzzmark can't show a key again. If you've lost one, revoke it and make a new one.

Over the count for a minute, the app gets "Too many requests in a minute. Wait a moment and try again." Over the count for a day, it's told today's limit is reached and resets within 24 hours. Both count every call from every app and key on the account.

Writing, pictures, Hive checks and Scout runs also use your plan's monthly amounts, which start again with your next billing month. A planned week needs one Buzz for each planned post, and the message says how many it needs and how many are left. Usage in Settings shows what's left, and Plans and usage has each plan's amounts.

A time without a time zone is read on the social set's clock. If the set's Time zone isn't where your audience is, change it under Scheduling in the set, as Social sets shows. For one post on another clock, name the zone when you ask, such as 09:00 New York time.

With Natural posting times on, a Buzz goes out a few minutes either side of the time you named, and the app's answer says the real time. A time also has to be at least 5 minutes away: "That time is less than 5 minutes away or has passed. Pick a later time."

• Claude can't make pictures through Buzzmark. Make one in the composer with Make a picture with Buzz, or add your own.
• A link has to be a public https link straight to the file, not a page that shows it.
• For a file on your computer or phone, ask the app for an upload link. On the Buzzmark page, press Choose a file, and when it says It's in Buzzmark, tell the app. A link works for 30 minutes; after that, ask for a new one.
• Buzzmark takes JPG, PNG, WebP, GIF, MP4 and MOV from an AI app, pictures up to 10 MB and videos up to 200 MB.
• A video goes out on its own. A video next to pictures is refused, and the file stays in your Library.
• Pictures go on drafts only. Ask the app to take a scheduled Buzz back to drafts first.