Get help

1. 1

   1. Press the question mark in the top bar.

2. 2

   2. Read the answers for the page you're on, which come first, or open All topics.

3. 3

   3. To find something else, type in Search answers. It searches every answer at once.

Each answer links to the place it talks about, and each topic ends with Read the full guide in the docs, which opens its page here. From any page you can also press ⌘K (Ctrl+K on Windows) and type a question: matching answers show under Help, beside pages, Buzz and Hive profiles.

1. 1

   1. In Help, press Contact us.

2. 2

   2. Under What's it about?, pick A question, Something isn't working, Plans and billing, My account or An idea.

3. 3

   3. Under Your message, write what you were doing and what happened, and press Send.

We reply to the email you sign in with. A message can be up to 4,000 characters, and you can send 5 an hour. A message you started stays in the box when you close Help, until you send it.

You can also email support@buzzmark.ai. Without an account, use the contact form at the end of the FAQ on buzzmark.ai.

Press your photo at the top right. The foot of the menu shows the version you're on, and What's new opens the notes for it and every release before it. The same notes, with the day each release went live, are on What's new, and Every release, with dates, in the docs under the notes opens it.

When a new release goes live while Buzzmark is open, a message says it's ready, within 10 minutes. Press Refresh: your draft is saved first, then the page reloads.

The tour stops at your social sets, Channels, Hive, Buzz, Ideas and Analytics, and says what you do at each. It opens by itself once, after you finish setting up.

1. 1

   1. Press the question mark in the top bar, then Take the tour.

2. 2

   2. Or press ⌘K and choose Take the tour.

Skip for now folds the tour into a Take the tour button beside the social set switcher.