Comments
Comments, a tab under Analytics, shows the comments people leave on your Instagram, Facebook, Threads and LinkedIn posts, so you can answer them without opening each app.
You can reply, like, hide or delete a comment wherever the platform allows it.
A new comment can take up to 10 minutes to show, and Buzzmark never keeps a copy of what people write.
Answer comments
1. Open Analytics and press the Comments tab.
2. Pick a post from the list. It covers the accounts in the social set you're in, so switch sets in the top bar to see another set's posts.
3. Read the thread. Replies sit under the comment they answer.
4. Press Reply under a comment to answer it there, or write in the box at the bottom of the thread to answer the post itself.
5. Press Send, or ⌘↵.
On a phone the list and the thread take turns. All posts takes you back to the list.
What you can do with a comment
- Reply opens a box right under that comment.
- The heart likes the comment. Press it again to take the like back.
- Hide hides the comment on the platform, and Unhide shows it again. Your own comments show as You and can't be hidden.
- The bin deletes the comment: press it, then Delete.
Only the actions the platform allows on that comment are shown. A comment with none shows its like count.
What to expect
Comments are read from the platforms when you open the page. A new comment can take up to 10 minutes to show up here. Your own replies, likes, hides and deletes show at once.
Buzzmark doesn't keep a copy of comments: they're other people's names and words, so they stay on the platform and are read fresh each time.
Comments come from Instagram, Facebook, Threads and LinkedIn. Comments on X aren't read here.
Questions
Is this the same as comments on a Buzz?
No. Comments here are what people write under your posts on each platform. Comments on a Buzz are notes between your team inside Buzzmark, covered on Approval and Activity.
Why can't I hide or delete a comment?
The platform doesn't allow it on that comment, so the button isn't there. Your own comments can't be hidden either.
Where to next
- AnalyticsAnalytics shows how your posts are doing: followers, impressions, clicks and engagement over the last 7, 30 or 90 days, for your connected accounts together or one at a time.
- Approval and ActivityOn the Reach and Scale plans, a contributor's Buzz waits for an owner or editor to approve it before it goes out.
- Connect your accountsYou connect a social account to Buzzmark by signing in to the platform from the Channels page, and Buzzmark never sees your password.