Set up a client's voice with them

A setup belongs to one brand, and a brand is a social set. What your client answers goes into the Hive profile that brand writes as.

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   1. Press the set's name in the top bar, then Manage social sets, and pick the brand.

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   2. Open Client, find Client setup and press Set up this client.

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   3. Tick what you want to add. For each part, pick My client or Me.

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   4. Press Send to my client. If every part is yours, the button says Save.

You can start the same way from the Hive profile's own page, under From your client, with Ask your client.

• The basics: what they do, who it's for and how posts should feel.
• Stories: seven questions on how it started and the customers they remember. Your client can type or speak their answers.
• Posts they like: up to 10 posts that sound the way they want to sound.
• Words and links: words to keep out, a link posts should send people to, and hashtags.
• What they sell: products or services by name, with a sentence each.
• Platform voice: where they post, and the tone they want on each platform.

A part you keep for yourself is listed under Yours to fill in, in the brand's Client section and on the Hive profile's page. Each one opens the editor it belongs to.

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   1. They get an email with your agency's name as the sender, and press Answer the questions.

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   2. They sign in to the portal with a code to their email, as always.

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   3. The first tab is Your brand, with the parts you asked for.

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   4. Each part is a few short screens with one question each. Their answers are saved as they go, so they can stop and come back.

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   5. When they're done, they press Send. After that, changes go through you.

The page carries your agency's name and nothing of Buzzmark's. Your client sees only their own answers: nothing from the Hive profile, your other brands or your team.

When your client sends their answers you get a notification, and the brand's Client section says Your client's answers are in. Press Review answers to open the Hive profile's page at From your client.

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   1. Read a part. Press the cross beside an answer to leave it out.

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   2. Press Accept to add what is left to the Hive profile, or Decline to leave the Hive profile as it is.

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   3. For Stories, press Read the answers with Buzz. Buzz picks out the stories, opinions and phrases, and you choose what to keep before anything is saved.

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   4. For Platform voice, press Try it on a post for each platform. Buzz rewrites one of the brand's posts in that tone, and you approve it.

The basics shows what the Hive profile says now beside what your client wrote, because accepting replaces it. Every other part adds to what the Hive profile already has.

When every part has an answer from you, the setup is done and your client's answers are deleted. What you accepted stays in the Hive profile.

In the brand's Client section, press Stop this setup, then Stop and delete answers. The tab leaves your client's portal and what they wrote so far is deleted. Nothing in the Hive profile changes.